Refund and Returns Policy
Refunds
We offer refunds for faulty products within 7 days of purchase. To be eligible for a refund, you must provide proof of the fault and return the product in its original condition.
Please note:
- Refunds will be processed to the original method of payment.
- Shipping costs are generally non-refundable, unless the product was faulty due to our error.
- Sale items are typically not eligible for refunds.
Return Process
- Contact Us: Please contact our customer support team to initiate a return.
- Provide Proof: You will need to provide evidence of the product fault, such as photos or a detailed description.
- Return Shipping: We will provide instructions for returning the product. You may be responsible for the return shipping costs, depending on the reason for the return.
- Inspection: Upon receipt of the returned product, we will inspect it to verify the fault.
- Refund Processing: If the product is found to be faulty, we will process your refund within 7 business days.
Additional Notes
- This refund policy is subject to change. Please check our website for the most up-to-date information.
- If you have any questions or concerns about our refund policy, please contact our customer support team.