Refund and Returns Policy

Refunds

We offer refunds for faulty products within 7 days of purchase. To be eligible for a refund, you must provide proof of the fault and return the product in its original condition.

Please note:

  • Refunds will be processed to the original method of payment.
  • Shipping costs are generally non-refundable, unless the product was faulty due to our error.
  • Sale items are typically not eligible for refunds.

Return Process

  1. Contact Us: Please contact our customer support team to initiate a return.
  2. Provide Proof: You will need to provide evidence of the product fault, such as photos or a detailed description.
  3. Return Shipping: We will provide instructions for returning the product. You may be responsible for the return shipping costs, depending on the reason for the return.
  4. Inspection: Upon receipt of the returned product, we will inspect it to verify the fault.
  5. Refund Processing: If the product is found to be faulty, we will process your refund within 7 business days.

Additional Notes

  • This refund policy is subject to change. Please check our website for the most up-to-date information.
  • If you have any questions or concerns about our refund policy, please contact our customer support team.
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